Shipping and Returns
We ship all items UK-wide.
It's all covered. As of November 2021, we've amended our product prices to INCLUDE delivery costs.
We know some of you are worried that there will be further delivery costs. This is not the case. Do not worry. We have now formed a U.K. Limited Company. All importing costs have been met. There is no further cost to you beyond what you’re quoted at checkout on our website.
Any questions, we’re always here.
You will appreciate that due to this extraordinary time, deliveries may be delayed.
We offer weight-based delivery services for specific items (single bottles, books and apron) within the UK. Delivery estimates on the product page are based on delivery of one item.
The final cost of your delivery is stated at checkout and is determined by your location and weight. We reserve the right to quote on any orders that we consider to be remote even after the order has been placed. Please contact us if there is any confusion.
If you are outside of the UK and wish to arrange delivery, please contact us directly at firstname.lastname@example.org
Please note that for international deliveries, outside of the European Union and the UK, Mother's Garden has no control over any customs or import duties that could be levied when the delivery reaches your destination country and for which you will be liable. These customs charges can also cause delays.
In-Person CollectionIf nearby, you are welcome to arrange a pick-up of your order from the distribution centre located in Mattishall, Norfolk. Please send us an email and we can make arrangements that work for you.
We are committed to getting your items to you as quickly as possible. Delivery timings depend on the items ordered and your location. Please be aware of the following information:
When placing your order with us, please note that product availability timing is noted on the product page of the item. If you have ordered multiple items, we will dispatch when all items are available.
We will communicate with you throughout the ordering and shipping process. An email will be sent to you as soon as your order has been dispatched with information on the delivery process.
We rely on a range of delivery services to get your items to you safely and as quickly as possible. We only deliver with reputable companies, therefore delivery may take a little longer.
If you have a critical delivery date, please let us know and we will do our best to meet your timings.
The information below is a guide to estimated timings for delivery
- UK Mainland: 1 week
- Northern Ireland and Mainland EU (except Spain): 1-2 weeks
Product availability and estimated production times are outlined on each product page. Production/arrival times are a best estimate and may change at any time. We will keep you updated on your order but cannot be held liable for unforeseen delays.
We use a number of different couriers and specialist delivery services. This depends on your location and which items you have ordered. Each order is discussed within our team to make sure we use the right service for your items and to ensure your items arrive in perfect condition.
Re-delivery fees and storage fees may be incurred if the company is unable to reach you or no one is home at the agreed time of delivery. Mother's Garden will not be held responsible for any such additional fees and it is the responsibility of the customer to pay for any such additional fees.
Door to Door
All deliveries are to your front door only.
All of our products are carefully packaged to prevent breakage in transit. If your order is damaged during shipping, please photograph the inside and outside of the box and keep all contents and packaging for insurance claim purposes. Please contact us within 7 days of the arrival of your package for instructions.
Mother's Garden is in no way responsible for any delays in shipping, damages in transit, packages not received, arrival of your order at the wrong location due to incorrect delivery address or international customs issues.
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and to supply us with photographic evidence as to why you’re requesting a refund.
To start a refund, you can contact us at email@example.com. If your refund is accepted, we’ll organise repayment. Items sent back to us without first requesting a refund will not be accepted.
You can always contact us for any refund question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We use the most appropriate packaging to reduce waste, transport impact and also to encourage recycling. Our tins are susceptible to dents, but the contents are not affected. If, however, you are concerned, please contact us with photographic proof.
Unfortunately, we cannot accept returns on our food items.
We will notify you once we’ve received and inspected your photographs and details of complaint, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.