Shipping and Returns

Delivery & Shipping Information

UK Delivery

We ship all items UK‑wide.

All product prices on our website already include UK delivery costs unless otherwise stated. The price you see at checkout is the final price you pay — there are no additional shipping or import charges for UK customers.

We are a UK‑registered limited company, and all importing and customs costs have already been covered by us. You will not be charged anything further after checkout.

Delivery Costs & Checkout

For most products, delivery is included in the listed price.
For certain smaller items (such as single bottles, books, or aprons), delivery may be calculated based on weight and location. In all cases, the final delivery cost is clearly shown at checkout before payment.

If you’re unsure about delivery costs, please don’t hesitate to contact us before ordering.

Delivery Timing

We are committed to getting your items to you as quickly and safely as possible.

Estimated delivery times are:

  • UK Mainland: up to 1 week

  • Northern Ireland & EU (excluding Spain): 1–2 weeks

Delivery times may vary depending on your location, the items ordered, and courier availability. During busy or exceptional periods, deliveries may occasionally take a little longer. 

If your order includes multiple items, we will dispatch everything together once all items are ready.

You’ll receive an email confirmation once your order has been dispatched.

In‑Person Collection

If you’re local, you’re welcome to arrange collection from our distribution centre in Mattishall, Norfolk. Please email us in advance so we can make suitable arrangements.

International Orders

If you’re outside the UK and would like to arrange delivery, please contact us at mothersgarden.es@gmail.com.

For deliveries outside the UK, customs duties or import charges may apply and are the responsibility of the customer. These charges are set by local authorities and can sometimes cause delays beyond our control.

Delivery Partners

We work with trusted courier services and select the most appropriate delivery method for each order to ensure your items arrive safely and in excellent condition.

All deliveries are made to your front door.

Receiving Your Order

If a delivery cannot be completed due to incorrect address details or no one being available to receive the order, re‑delivery or storage fees may apply. These fees are the responsibility of the customer.

Damages & Issues

Please inspect your order upon arrival. If your item is damaged or incorrect, contact us within 7 days with clear photographs of the packaging and contents so we can resolve the issue promptly.

Returns & Refunds

We offer a 30‑day refund policy for eligible items.

To request a refund, items must be unused, in original condition and packaging, and accompanied by proof of purchase. Photographic evidence is required.

Please note:

  • Food items cannot be returned

  • Olive oil tins may occasionally arrive dented — this does not affect the quality of the oil

Refunds will be issued to the original payment method once approved.

For any delivery or refund questions, please contact us at mothersgarden.es@gmail.com.